Tango Gift Card Reward Integration

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For Admins: Enabling the Tango Integration

How to Enable or Disable Tango Gift Cards

1. Log in with your admin account.
2. Navigate to Admin > Settings.
3. Scroll to the Tango API Integration section.
4. Read the description explaining what the integration provides.
5. Toggle the switch to the on position to enable gift cards.
   • When enabled, gift cards from Tango's catalog become available to members in the Drop Shop's Gift Cards tab.
   • When disabled, the Gift Cards tab is hidden from all members.
6. After toggling on, the app automatically refreshes the Tango data to ensure the catalog is up to date.

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For Members: Browsing and Redeeming Gift Cards

Once an admin enables the Tango integration, gift cards appear in the Drop Shop under the Gift Cards tab.

Browsing the Catalog

1. Open the Drop Shop from the main navigation.
2. Tap the Gift Cards tab.
3. Use the search bar to find a specific brand by name.
4. Use the Redeemable filter dropdown to show only cards you have enough drops to redeem right now, or select All to see the full catalog.
5. Use the Category filter dropdown to browse by category (e.g., Dining, Retail, Entertainment, Travel).
6. Tap any gift card to open its detail page.

Gift Card Detail Page

The detail page shows:

• Brand image and logo
• Card status (active / available)
• HTML description of the gift card and its terms
• Redemption options (fixed amounts or variable amount)
• Your current available drop balance (shown as a chip)

Redeeming a Fixed-Amount Gift Card

Some gift cards come in preset denominations (e.g., $10, $25, $50, $100).

1. On the gift card detail page, browse the denomination grid.
2. Each tile shows the dollar face value and the equivalent drop cost.
3. Tap the denomination you want to redeem.
4. Confirm you have enough drops in your balance chip.
5. Tap Redeem and confirm the prompt.

Redeeming a Variable-Amount Gift Card

Some gift cards allow you to choose any amount within a supported range.

1. On the gift card detail page, enter a dollar amount in the dollar field, or enter a drop amount in the drop field.
2. The two fields update each other automatically based on your organization's drop-to-dollar conversion rate.
3. Choose an amount that fits within your available balance.
4. Tap Redeem and confirm the prompt.

After Redemption

• The gift card is delivered electronically. Delivery method depends on the brand (typically email or in-app code).
• The redemption appears in your Drop Shop History tab, where you can track its status.

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Drop-to-Dollar Conversion Rate

Your organization's admin sets a drop-to-dollar ratio that determines how many drops equal one dollar of gift card value. This ratio applies to all Tango gift card redemptions.

For example, if the ratio is 100 drops = $1.00:

• A $25 gift card costs 2,500 drops
• A $10 gift card costs 1,000 drops

The conversion is shown in real time on the gift card detail page so you always know exactly how many drops a redemption will cost.

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Admin Gifting via Tango

Admins can also send gift cards directly to team members without requiring the recipient to redeem them. This uses the Dispatch workflow. See Give a Drop Shop Item for step-by-step instructions.

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Frequently Asked Questions

The Gift Cards tab is missing from the Drop Shop. What happened? The Tango integration has been disabled by your admin. Contact your administrator to request it be re-enabled.

I redeemed a gift card but have not received it yet. Allow a short processing window (usually a few minutes to a few hours depending on the brand). Check your History tab in the Drop Shop for the redemption status. If it shows a pending or failed status after 24 hours, contact your admin.

Can I set a gift card as a reward goal? Yes. If you do not have enough drops to redeem a gift card right now, tap Set as Goal on the detail page. Your progress toward the required drop amount will be tracked in the Reward Goal card at the top of the Drop Shop.

What brands are available? The available catalog depends on what Tango offers in your region and what your organization has configured. Use the search bar and category filter in the Gift Cards tab to explore what is available to you.

Disabling Tango (Admin)

Turning the Tango API off in admin Settings now requires an explicit destructive-action confirmation: a dialog spells out that members will lose access to the Gift Cards tab and pending redemptions may stall. You must confirm before the toggle takes effect — a guard against accidentally turning off the integration for the whole team with one stray tap.