Give a Drop Shop Item (Admin Gifting / Dispatch)

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How to Dispatch a Reward or Gift Card

Step 1 — Open the Dispatch Dialog

1. Navigate to the Drop Shop and open either the Custom Rewards tab or the Gift Cards tab.
2. Tap a reward or gift card to open its detail page.
3. Tap the Send button (visible only to admins). The Dispatch dialog opens.

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Step 2 — Select Recipients

The first step of the dialog lets you choose who will receive the item.

1. Use the search bar at the top of the member list to filter by name or email.
2. Scroll through the list of team members. Each row shows the member's avatar and email address.
3. Tap the checkbox next to each person you want to include. You can select multiple recipients.
4. Selected members appear as chips at the top of the list so you can see your selection at a glance.
5. To remove someone, tap the chip or uncheck their row.
6. When you are satisfied with your selection, tap Next.

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Step 3 — Add Details

The second step lets you write a message and choose when the reward is delivered.

1. Type a message in the message field. This note will be included with the reward for all recipients. The field accepts multiple lines.
2. Choose a delivery option:
   • Send Now — the reward is dispatched immediately when you confirm.
   • Schedule — a date and time picker appears. Select the date and time you want the reward to be sent.
3. Tap Next to proceed to the verification step.

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Step 4 — Verify and Confirm

The final step shows a complete summary before you commit.

Below the summary, a list of all selected recipients is displayed for a final check.

1. Review all details carefully. If anything needs to change, tap Back to return to the previous step.
2. When everything looks correct, tap Confirm (or Dispatch) to complete the send.

The reward is dispatched to all selected recipients. Each person receives the item along with your message.

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Notes and Best Practices

• Drop deduction: The drop cost is multiplied by the number of recipients. Make sure the organization's drop balance (or your admin budget) can cover the total before confirming.
• Scheduling: Scheduled dispatches are queued and sent automatically at the chosen time. You do not need to be logged in when they send.
• Gift cards: For variable-amount gift cards, the amount and drop cost you selected on the detail page apply to every recipient individually.
• Canceling a scheduled dispatch: Contact your Give River administrator or your system admin if a scheduled dispatch needs to be cancelled before it sends.
• History: Recipients can see dispatched rewards in their own Drop Shop History tab once delivered.