Drop Shop

Accessing the Drop Shop

1. Tap the Drop Shop icon in the bottom navigation bar, or select Drop Shop from the main menu.
2. The shop loads your current redeemable drop balance and your active reward goal automatically.

Reward Goal Card

At the top of the Drop Shop, a Reward Goal card shows the item you are currently saving toward. It displays:

• The reward name and image
• How many drops you still need
• A progress indicator toward your goal

If you have not set a goal yet, the card prompts you to browse rewards and set one.

Tabs

The Drop Shop has three tabs:

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Custom Rewards

1. Open the Custom Rewards tab.
2. Browse the list (or grid on tablet and web) of available rewards. Each card shows:
   • A reward image
   • The reward name
   • The drop cost (displayed as "From 💧X")
3. Tap a reward card to see full details.
4. If you have enough drops, tap Redeem. A confirmation prompt appears — confirm to complete the redemption.
5. If you do not have enough drops yet, tap Set as Goal. The reward will appear in your Reward Goal card so you can track your progress.

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Gift Cards

1. Open the Gift Cards tab.
2. Use the search bar to find a specific brand by name.
3. Use the Redeemable filter dropdown to show only gift cards you have enough drops to redeem right now, or leave it set to All to browse everything.
4. Use the Category filter dropdown to narrow results by category (e.g., Dining, Shopping, Entertainment).
5. Tap any gift card to open its detail page.

Redeeming a Gift Card

On the gift card detail page:

1. Review the brand image, description, and terms and conditions.
2. Fixed-amount cards: Select a denomination from the grid (e.g., $10, $25, $50, $100). Each tile shows the dollar face value and the equivalent drop cost.
3. Variable-amount cards: Enter a dollar amount in the dollar field, or enter drops in the drop field. The two fields update each other automatically based on your organization's drop-to-dollar conversion rate.
4. Check the Balance chip to confirm your available drops.
5. If you have enough drops, tap Redeem. Confirm the prompt to finalize.
6. If you need more drops, tap Set as Goal to save the card as your current target.

After a successful redemption, the gift card is delivered to you and the redemption appears in your History tab.

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History Tab

The History tab shows all past redemptions in reverse chronological order, streamlined to focus on the item itself — no recipient or trailing metadata cluttering the row. Each entry shows:

• The reward or gift card name (front and centre)
• The drop amount spent
• The current status (e.g., Pending, Fulfilled, Delivered)

Tap a row to expand its detail (including the redemption date and any fulfilment information). Use this tab to verify that a redemption was processed or to follow up with your admin if a reward has not arrived.

Mobile Toolbar

On phone-sized screens the Drop Shop toolbar now wraps onto two rows so the search field has room to breathe instead of being crushed between filter chips. Behavior on tablet and web is unchanged.

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Tips

• Your redeemable drop balance is separate from any drops still in a recognition budget. Only earned drops that have cleared can be spent in the Drop Shop.
• Setting a reward goal does not reserve drops — it simply tracks your progress. Drops can still be spent on other redemptions while you are saving toward a goal.
• Separately from the item-specific reward goal above, you can set a simple drops savings goal from Home: the Saving for a reward tile in the sidebar's My Top Stats section tracks your shareable-drops balance toward a number you choose, and links straight into the Drop Shop. Edit it with the pencil icon; set it to 0 to remove it.
• Gift cards appear only when your admin has enabled the Tango API integration. If you do not see the Gift Cards tab, contact your administrator.
• Admins can also send you a gift card or custom reward as a gift. See the Give a Drop Shop Item article for details on how that works.