Admin Reward Reports

Accessing reports

1. Switch to Admin view and open Rewards in the side navigation.
2. Open the Reports tab (after Rewards History).

You can also get there from Settings > Notifications: the Monthly reward report row has an Open Reports button.

Monthly redemption report (automatic email)

The top card controls the monthly email.

1. Turn on Send the monthly report.
2. Under Recipients, tap Add recipients, search by name or email, and tap people to select them. Remove someone with the × on their chip.

• Anyone on your team can be a recipient — for example your HR or payroll lead — not only admins. Admins and approval contacts are listed first and labelled.
• The first time you open the tab, the list is pre-filled with your approval contacts (or your billing admins). Adjust it, then turn the report on.
• You need at least one recipient to turn the report on.
• The report sends on the 1st of each month for the previous month. Months follow your team's timezone; if your team has none set, UTC is used (the card tells you which). Teams west of UTC receive it on the evening of the 1st.
• The card shows when the next report goes out and when the last one was sent.

If a recipient leaves the team or is deactivated, they are removed from the list automatically and never receive another report.

Run a report now

The second card lets you run the report yourself.

1. Choose Month and pick a month (last month is selected by default), or choose Custom range and pick start and end dates (up to a year).
2. Review the preview: total $ value, rewards delivered, drops redeemed, a gift card / custom reward breakdown, the top rewards, and per-member totals.
3. Then:
   • Download CSV — one row per reward (the line items).
   • Download member totals — one row per member (the payroll view).
   • Email to recipients — sends the report for the chosen period to the recipients above right away, even if the monthly email is off.

What's in the report

Summary: the period, total rewards delivered, total $ value, total drops, the count and value of gift cards and custom rewards, how many were sent by an admin, and the top rewards.

Per-member totals (payroll view): member name, work email, employee ID, department, location, number of rewards, total drops and total $ value. The employee ID comes from your HRIS sync (for example BambooHR); it's blank for members who aren't synced.

Line items CSV (one row per reward): redeemed date, approved/fulfilled date, member name, email, employee ID, department, location, reward name, type (Tango gift card, custom reward, or admin gift), brand (gift cards), face value, drops paid, $ value, status, and who approved it. Gift cards that were fulfilled automatically show "Automatic (gift card)" as the approver.

The email includes the summary and the top 50 members inline, with both CSV files attached.

Which rewards are counted

• A reward counts in the period it was approved or fulfilled — when the money was actually spent — not when it was requested.
• Rejected redemptions are left out.
• Requests that are still pending are listed at the end of the line-items CSV with status Pending and are not included in any total.
• It covers Drop Shop custom rewards, gift cards, and gifts an admin sent from the Drop Shop.
• Drops that members received are not included. Drops aren't a reward until they're redeemed; once a member redeems them, that redemption appears here.

How the $ value is calculated

Admin gifts use the rule for their reward type. Your drop-to-dollar ratio is set in Drop Settings; the report uses your current ratio.

Personal data and tax

The report contains names, emails, employee IDs and amounts, so only send it to people who should see that information. Give River provides this data to help with payroll and tax reporting; it isn't tax advice — check with your accountant or payroll provider about how rewards should be reported.